What is Très Jewellery Delivery Policy?

DHL/UPS CARRIERS

 

Products ordered on www.tresjewellery.com are insured by us while in transit until it is delivered to you. At the moment you receive the ordered Product(s) our insurance stops covering the Product(s). Please note that your package will be delivered with  a carrier service like UPS/DHL/TNT or a local carrier and/or a partner of mantioned above carriers. We require a signature for any Products delivered, at which point responsibility for your purchased Products passes to you. Thus our insurance stops covering the ordered Product(s). If you have specified a recipient who is not you for delivery purposes then you accept the transfer of responsibility in the same way as stated above.

Please kindly be advised that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods or weekends. Estimated delivery times are to be used as a guide only and come in power from the date of dispatch. Très Jewellery bears no responsibility for any delays caused by customs clearance processes in the country of your residence. Très Jewellery bears no responsibility for any delays that originate from a source that is beyond the reach of Très Jewellery to control or have influence on. We kindly advise to place your order with enough time to prevent any disappointments resulting from a lack of delivery time.

 

VAT and CUSTOM DUTIES

Customers purchasing within the European Union will be required to pay relevant shipment costs and tax. These costs are included in the final purchase price which will be shown when after the shipment costs will be added to the total purchase price including VAT. Import duty and/or custom dues will be invoiced to customers purchasing outside the European Union directly from DHL/UPS or a local partner currier of DHL/UPS in your country. Please be advised to contact your local customs authority to determine a cost price/tax of your country before purchasing on www.tresjewellery.com  Customers from Russia please kindly be advised that if your order is being delivered to an address in Russia, Russian customs will contact you in advance of you receiving your order. Please ensure you have your bank details available (for the card you used to make your purchase) as these will be required by customs as proof of purchase before your order will be cleared for delivery. During this call you will receive additional information about the required and applicable customs fees and charges which are to be paid by you to Russian Customs.

Please note, customs and handling charges will not be refunded if the goods are returned.

 

INSURANCE

As stated above purchases made on www.tresjewellery.com are insured by us/our shipping currier while in transit until it is delivered to you. Très Jewellery will retain the legal ownership of the Products until you have fully paid the total price of the ordered by you Products and this payment has been received by us. In case you return the Product you are obliged to insure that the Product is delivered to us unused, safe and not damaged. In case you return the purchased Product(s) to us and we refund you the payment you have made for this Product(s), the legal ownership of the Products will immediately revert to us. 

If you wish to track your package, please refer to the email you were sent containing your tracking number.

We aim to deliver your purchased product to your address as soon as possible. Our delivery charges:

 

PRICES & TIMING

NL

€5 

2 working days

West Europe

 €15 

2-3 working days

Rest Europe

€20 

3-4 working days

USA/Canada

€25 

5-10 working days

Russia, rest of the World

€25  

5-10 working days

Express Worldwide

€75  

2-3 working days

We kindly advise to place your order with enough time to prevent any disappointments resulting from a lack of delivery time.