We highly advise you to read carefully our return policy to ensure you can proceed with your return as quick as possible.
Très Jewellery’s major aim is to ensure our customers’ satisfaction; therefore we handle each request on an individual basis to the best of our ability. We hope that you are delighted with your order, however if you are not perfectly satisfied with your goods we will happily offer you a full refund or exchange.
You will receive a special Return Form with your package. This needs to be completed and enclosed with the Products you wish to return.
All Products you wish to return should be sent back to us in their original packaging with which they are provided when sent to you. Products can be returned within a 14 day period from the moment you have received your ordered product(s). Products should be returned unused, in a perfect condition and with all Très Jewellery and designer tags still attached. Returns that are damaged, unclean or returned without their original labels and/or packaging may not be accepted and may be sent back to the customer. Hence please ensure when returning the package that the Products are properly protected. Please kindly be advised that before the package leaves our warehouse, it is fully checked and controlled by our packing team. If you receive a Product which is damaged, please contact us immediately. Products that are damaged as a result of normal wear are not considered to be faulty. In case if provided, designer packaging should be returned in a perfect state – not damaged, not used and not dirty.
If your Product is faulty (i.e. damaged or with a manufacturing fault), we can offer a repair or exchanges of that Product. Please be aware that we can only replace a faulty Product for the same Product in the same size, which is a subject to availability. Where possible, we will offer to repair faulty Products. If it cannot be repaired or the same Product is not available, you will receive a full refund of the costs of the Product.
Please note: the returns outside the 14 days from the moment of receiving the Product(s) may be accepted at our sole discretion. For more information, please contact us at [email protected]
CUSTOMS and HANDLING CHARGES REFUNDS
Please note: customs and handling charges as well as returns shipment charges will not be covered by Très Jewellery if you wish to return the purchased at the www.tresjewellery.com Products. We recommend that you insure the return shipment as you are obliged to take care of the Products and will be liable for damage to any Product(s) until we receive them at our warehouse. In case of dispute, we also recommend you keep a proof of sending. Please be informed that legal ownership of the Products will be immediately transferred to Très Jewellery if we refund any payment to you in case of return of the Products.
We will be issuing refunds within 30 days from the moment we received your returned Products at our warehouse.
RETURNS FROM NON EU COUNTRIES
In case you live outside the European Union, you will receive a special Return Form with your package. This needs to be completed and enclosed with the Products you wish to return.
On this form you will need to indicate which Product(s) are being returned and why by ticking the boxes alongside the Product details.
We will refund the costs of the successfully returned Products to the account used originally to purchase those Products, less any taxes, import and customs duties or original shipping charges incurred. The refund will be in the currency in which you paid and the price you paid at the exchange rate set on the day when you bought the Products.
With exchanges, your new Product(s) will be shipped to you as soon as we receive your returning package. You will be obliged to make any additional payment if required.
Unidentified returns may be returned to the sender.
If you have any questions about our return process contact our customer care team by email [email protected]
Très Jewellery aims to ensure your complete satisfaction with the Products and your shopping experience at our Website. Therefore we will issue a full refund for an accepted returned Product(s) which is not worn, used or damaged as stated above.