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FAQ

Our main aim is to make your shopping experience at Très Jewellery as pleasant and unique as possible. Shopping on www.tresjewellery.com is easy and quick. However if you experience any difficulties, please feel free to email us at [email protected] or to check out answers to the frequently asked questions (FAQ). We also highly advise to read and save a PDF copy of our Terms and Conditions where an extended information about Très Jewellery regulations and policies is provided.

Très Jewellery team wishes you a pleasant shopping!

  • What is Très Jewellery guarantee on products?

    Très Jewellery gives 14 days guarantee on all products which covers manufacturing faults and damages during the shipping period. Besides  Très Jewellery guarantee, we provide a designer's guarantee which varies depending on a designer. 

    In case of any questions, please don't hesitate to contact us at [email protected]
  • What is Très Jewellery Refund Policy?

    Très Jewellery’s major aim is to ensure our customers’ satisfaction; therefore we handle each return request on an individual basis to the best of our ability. All Products you wish to return should be sent back to us in their original packaging with which they are provided when sent to you. Products can be returned within a 14 day period from the moment you have received your ordered product(s). Products should be returned unused, in a perfect condition and with all Très Jewellery and designer tags still attached.  We will issue a full refund for an accepted returned Product(s) which is not worn, used or damaged as stated above.

     

    We will refund the costs of the successfully returned Products to the account used originally to purchase those Products, less any taxes, import and customs duties or original shipping charges incurred. The refund will be in the currency in which you paid and the price you paid at the exchange rate set on the day when you bought the Products. 

     

    Please note: you will have to cover the costs for shipping the Product(s) you are returning. 

     
  • Do I have to pay import duties?

    Customers purchasing within the European Union will be required to pay relevant shipment costs and tax. These costs are included in the final purchase price which will be shown when after the shipment costs will be added to the total purchase price including VAT.

     

    IMPORT/CUSTOM DUTIES OUTSIDE EU
    Import duty and/or custom dues will be invoiced to customers purchasing outside the European Union directly from DHL/UPS or a local partner currier of DHL/UPS in your country. Please be advised to contact your local customs authority to determine a cost price/tax of your country before purchasing on www.tresjewellery.com  Customers from Russia please kindly be advised that if your order is being delivered to an address in Russia, Russian customs will contact you in advance of you receiving your order. Please ensure you have your bank details available (for the card you used to make your purchase) as these will be required by customs as proof of purchase before your order will be cleared for delivery. During this call you will receive additional information about the required and applicable customs fees and charges which are to be paid by you to Russian Customs. 

  • Will my presonal information be kept private?

    www.tresjewellery.com is owned and managed by the company Très Jewellery. We shall treat all your personal information as confidential and we recognize the importance of protecting your personal details. The information provided by you will be kept securely and we shall not release your personal details to any company outside Très Jewellery. As above said in this Terms & Conditions you will be requested to provide the following information: your name, e-mail address, billing address and telephone number while registering or purchasing on www.tresjewellery.com. Please be aware that Très Jewellery and/or our third party providers may collect the following information: your browser type, the URL you came from, IP address, domain types, the country and telephone area code where your computer is located, the pages of our website that you’ve visited, and any search terms that you entered on our Website.

     

    The information which we’ve collected shall be used for the following purposes only: your registration on our Website; statistical purposes and analysis of our Website service; administration of the Website; informing you about the products, actions, promotions, sales, etc. you may be interested in; to keep you informed about the latest changes, promotions, sales, new products on our website via our Newsletter. If you wish to cancel it click on “Cancel Newsletter subscription” in the received Newsletter or send an email to [email protected]

  • Is it safe to use my credit card online at Très Jewellery?

    Please be advised that we take reasonable care to make our Website secure and provide you with an optimal and secure shopping experience. All credit/debit card transactions on this site are processed using a secure online payment that encrypts your card details in a secure host environment. In case you are a registered Très Jewellery user, we will securely store your personal information and credit/debit card details on our systems. These details will be only used to process card transactions which you have initiated.

     

    As per stated above, we take reasonable care, and try everything which is in our power to do so in order to keep the details of your order and payment secure, but in case of inattention on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our Website.

     

    Please be informed that Très Jewellery will retain the legal ownership of the Products until full payment is made by you and this payment is received by us. Legal ownership of the Products will immediately be transferred to us if we refund any payments back to you for the ordered and lately returned Product. 
     

  • What payment methods does Très Jewellery accept?

    Tresjewellery.com allows to order online on our Website using a valid credit or debit card or a PayPal system. Payment can be made by Visa, MasterCard cards, Dutch Maestro cards and PayPal. A payment will be debited and cleared from your account upon dispatch of your order by Très Jewellery. You must always confirm that the credit/debit card that is being used is yours or that you have received a specific authorization by the owner of the credit/debit card to use it. Be aware that your credit card company may undertake an additional security, validation and authorization checks to confirm it is you making the order. Please note that in case if yourself and/or the issuer of your payment card refuses to authorize payment to Très Jewellery, we will not be liable for any delay or non-delivery.

     

    SECURITY

    Please be advised that we take reasonable care to make our Website secure and provide you with an optimal and secure shopping experience. All credit/debit card transactions on this site are processed using a secure online payment that encrypts your card details in a secure host environment. In case you are a registered Très Jewellery user, we will securely store your personal information and credit/debit card details on our systems. These details will be only used to process card transactions which you have initiated.

    As per stated above, we take reasonable care, and try everything which is in our power to do so in order to keep the details of your order and payment secure, but in case of inattention on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our Website.

     

    OWNERSHIP

    Please be informed that Très Jewellery will retain the legal ownership of the Products until full payment is made by you and this payment is received by us. Legal ownership of the Products will immediately be transferred to us if we refund any payments back to you for the ordered and lately returned Product. 

  • How can I contact Très Jewellery?

    In case you wish to contact us with regards to a required help while you are ordering, an inquiry about your order or to provide us with feedback on our service, please email us at [email protected]

     

    If you would like to contact us with a general enquiry, please e-mail [email protected]

     

    We welcome inquiries or feedback on the Products you use or might like to purchase. 

  • Can I exchange a product I've purchased?

    We highly advise you to read carefully our return policy to ensure you can proceed with your return as quick as possible.

     

    Très Jewellery’s major aim is to ensure our customers’ satisfaction; therefore we handle each request on an individual basis to the best of our ability. We hope that you are delighted with your order, however
    if you are not perfectly satisfied with your goods we will happily offer you a full refund or exchange.

     

    REQUIREMENTS

    All Products you wish to return should be sent back to us in their original packaging with which they are provided when sent to you. Products can be returned within a 14 day period from the moment you have received your ordered product(s). Products should be returned unused, in a perfect condition and with all Très Jewellery and designer tags still attached. Returns that are damaged, unclean or returned without their original labels and/or packaging may not be accepted and may be sent back to the customer. Hence please ensure when returning the package that the Products are properly protected. Please kindly be advised that before the package leaves our warehouse, it is fully checked and controlled by our packing team. If you receive a Product which is damaged, please contact us immediately. Products that are damaged as a result of normal wear are not considered to be faulty. In case if provided, designer packaging should be returned in a perfect state – not damaged, not used and not dirty.
    If your Product is faulty (i.e. damaged or with a manufacturing fault), we can offer a repair or exchanges of that Product. Please be aware that we can only replace a faulty Product for the same Product in the same size, which is a subject to availability. Where possible, we will offer to repair faulty Products. If it cannot be repaired or the same Product is not available, you will receive a full refund of the costs of the Product.

     

    Please note: the returns outside the 14 days from the moment of receiving the Product(s) may be accepted at our sole discretion.  For more information, please contact us at [email protected]   

     

    Please note: customs and handling charges as well as returns shipment charges will not be covered by Très Jewellery if you wish to return the purchased at the www.tresjewellery.com  Products. We recommend that you insure the return shipment as you are obliged to take care of the Products and will be liable for damage to any Product(s) until we receive them at our warehouse. In case of dispute, we also recommend you keep a proof of sending. Please be informed that legal ownership of the Products will be immediately transferred to Très Jewellery if we refund any payment to you in case of return of the Products. 
    We will be issuing refunds within 30 days from the moment we received your returned Products at our warehouse.

     

    Returns from Non EU Countries

    In case you live outside the European Union, you will receive a Proforma Invoice with your package. This needs to be completed and enclosed with the Products you wish to return. 
    On this form you will need to indicate which Product(s) are being returned and why by ticking the boxes alongside the Product details. 
    We will refund the costs of the successfully returned Products to the account used originally to purchase those Products, less any taxes, import and customs duties or original shipping charges incurred. The refund will be in the currency in which you paid and the price you paid at the exchange rate set on the day when you bought the Products. 
    With exchanges, your new Product(s) will be shipped to you as soon as we receive your returning package. You will be obliged to make any additional payment if required. 

     

    Unidentified returns may be returned to the sender.
    If you have any questions about our return process contact our customer care team by email [email protected]

     

    REFUNDS 
    Très Jewellery aims to ensure your complete satisfaction with the Products and your shopping experience at our Website. Therefore we will issue a full refund for an accepted returned Product(s) which is not worn, used or damaged as stated above.

  • How can I return the products?

    We highly advise you to read carefully our return policy to ensure you can proceed with your return as quick as possible.

     

    Très Jewellery’s major aim is to ensure our customers’ satisfaction; therefore we handle each request on an individual basis to the best of our ability. We hope that you are delighted with your order, however if you are not perfectly satisfied with your goods we will happily offer you a full refund or exchange.

     

    RETURNS REQUIREMENTS

     

    You will receive a special Return Form with your package. This needs to be completed and enclosed with the Products you wish to return. 

     

    All Products you wish to return should be sent back to us in their original packaging with which they are provided when sent to you. Products can be returned within a 14 day period from the moment you have received your ordered product(s). Products should be returned unused, in a perfect condition and with all Très Jewellery and designer tags still attached. Returns that are damaged, unclean or returned without their original labels and/or packaging may not be accepted and may be sent back to the customer. Hence please ensure when returning the package that the Products are properly protected. Please kindly be advised that before the package leaves our warehouse, it is fully checked and controlled by our packing team. If you receive a Product which is damaged, please contact us immediately. Products that are damaged as a result of normal wear are not considered to be faulty. In case if provided, designer packaging should be returned in a perfect state – not damaged, not used and not dirty.
    If your Product is faulty (i.e. damaged or with a manufacturing fault), we can offer a repair or exchanges of that Product. Please be aware that we can only replace a faulty Product for the same Product in the same size, which is a subject to availability. Where possible, we will offer to repair faulty Products. If it cannot be repaired or the same Product is not available, you will receive a full refund of the costs of the Product.

     

    Please note: the returns outside the 14 days from the moment of receiving the Product(s) may be accepted at our sole discretion.  For more information, please contact us at [email protected]   

     

    CUSTOM DUTIES and OTHER CHARGES 

    Please note: customs and handling charges as well as returns shipment charges will not be covered by Très Jewellery if you wish to return the purchased at the www.tresjewellery.com  Products. We recommend that you insure the return shipment as you are obliged to take care of the Products and will be liable for damage to any Product(s) until we receive them at our warehouse. In case of dispute, we also recommend you keep a proof of sending. Please be informed that legal ownership of the Products will be immediately transferred to Très Jewellery if we refund any payment to you in case of return of the Products. 
    We will be issuing refunds within 30 days from the moment we received your returned Products at our warehouse.

     

    Returns from Non EU Countries

    In case you live outside the European Union, you will receive a special Return Form with your package. This needs to be completed and enclosed with the Products you wish to return. 
    On this form you will need to indicate which Product(s) are being returned and why by ticking the boxes alongside the Product details. 
    We will refund the costs of the successfully returned Products to the account used originally to purchase those Products, less any taxes, import and customs duties or original shipping charges incurred. The refund will be in the currency in which you paid and the price you paid at the exchange rate set on the day when you bought the Products. 
    With exchanges, your new Product(s) will be shipped to you as soon as we receive your returning package. You will be obliged to make any additional payment if required. 

     

    Unidentified returns may be returned to the sender.
    If you have any questions about our return process contact our customer care team by email [email protected]

     

    REFUNDS 
    Très Jewellery aims to ensure your complete satisfaction with the Products and your shopping experience at our Website. Therefore we will issue a full refund for an accepted returned Product(s) which is not worn, used or damaged as stated above.

  • What is Très Jewellery Delivery Policy?

    DHL/UPS CARRIERS

     

    Products ordered on www.tresjewellery.com are insured by us while in transit until it is delivered to you. At the moment you receive the ordered Product(s) our insurance stops covering the Product(s). Please note that your package will be delivered with  a carrier service like UPS/DHL/TNT or a local carrier and/or a partner of mantioned above carriers. We require a signature for any Products delivered, at which point responsibility for your purchased Products passes to you. Thus our insurance stops covering the ordered Product(s). If you have specified a recipient who is not you for delivery purposes then you accept the transfer of responsibility in the same way as stated above.

    Please kindly be advised that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods or weekends. Estimated delivery times are to be used as a guide only and come in power from the date of dispatch. Très Jewellery bears no responsibility for any delays caused by customs clearance processes in the country of your residence. Très Jewellery bears no responsibility for any delays that originate from a source that is beyond the reach of Très Jewellery to control or have influence on. We kindly advise to place your order with enough time to prevent any disappointments resulting from a lack of delivery time.

     

    VAT and CUSTOM DUTIES

    Customers purchasing within the European Union will be required to pay relevant shipment costs and tax. These costs are included in the final purchase price which will be shown when after the shipment costs will be added to the total purchase price including VAT. Import duty and/or custom dues will be invoiced to customers purchasing outside the European Union directly from DHL/UPS or a local partner currier of DHL/UPS in your country. Please be advised to contact your local customs authority to determine a cost price/tax of your country before purchasing on www.tresjewellery.com  Customers from Russia please kindly be advised that if your order is being delivered to an address in Russia, Russian customs will contact you in advance of you receiving your order. Please ensure you have your bank details available (for the card you used to make your purchase) as these will be required by customs as proof of purchase before your order will be cleared for delivery. During this call you will receive additional information about the required and applicable customs fees and charges which are to be paid by you to Russian Customs.

    Please note, customs and handling charges will not be refunded if the goods are returned.

     

    INSURANCE

    As stated above purchases made on www.tresjewellery.com are insured by us/our shipping currier while in transit until it is delivered to you. Très Jewellery will retain the legal ownership of the Products until you have fully paid the total price of the ordered by you Products and this payment has been received by us. In case you return the Product you are obliged to insure that the Product is delivered to us unused, safe and not damaged. In case you return the purchased Product(s) to us and we refund you the payment you have made for this Product(s), the legal ownership of the Products will immediately revert to us. 

    If you wish to track your package, please refer to the email you were sent containing your tracking number.

    We aim to deliver your purchased product to your address as soon as possible. Our delivery charges:

     

    PRICES & TIMING

    NL

    €5 

    2 working days

    West Europe

     €15 

    2-3 working days

    Rest Europe

    €20 

    3-4 working days

    USA/Canada

    €25 

    5-10 working days

    Russia, rest of the World

    €25  

    5-10 working days

    Express Worldwide

    €75  

    2-3 working days

    We kindly advise to place your order with enough time to prevent any disappointments resulting from a lack of delivery time.

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